Return Policy

Return, Exchange & Refund Policy

THE LITTLE MUUN – Little Twirls, Big Smiles

At THE LITTLE MUUN, we believe every little one deserves beautiful, comfortable, and stylish wear.

We carefully inspect and pack every product to ensure the best possible shopping experience.

Please read our Return, Exchange & Refund Policy carefully before placing an order.

1. Size Selection Policy

We kindly request all customers to carefully select the correct size before placing an order.

For your convenience, we have provided a detailed Size Chart on our website to help you choose the right size for your little one.

Please check your child’s measurements and compare them with our size chart before confirming your purchase.

Important:

  • We do not accept returns or exchanges for incorrect size selection.
  • Please review the size chart carefully before placing an order.
  • If you need assistance selecting the correct size, please contact our customer support team before purchasing.

2. Return & Exchange Policy

At THE LITTLE MUUN, we follow a limited return and exchange policy.

We do not accept returns or exchanges for:

  • Incorrect size selection by the customer.
  • Change of mind after purchasing.
  • Personal preferences.
  • Minor colour variations caused by different screen or display settings.
  • Minor colour variations resulting from lighting conditions during professional product photography.
  • Products that have been used, washed, or altered.

Please Note: We make every effort to display our product colours as accurately as possible. However, slight colour differences may occur due to individual screen settings, device displays, and lighting conditions used during professional photoshoots.

Such minor colour variations are not considered product defects.

Returns are accepted only for damaged, defective, or incorrect products, subject to verification and applicable consumer protection laws.

3. Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact our customer support team within 48 hours of delivery, where possible.

To request a return, please provide:

  • Your order number.
  • Clear photographs showing the damage or defect.
  • A complete, continuous, and unedited unboxing video clearly showing the original sealed package being opened and the product’s condition.

Important Unboxing Video Requirement

We strongly advise all customers to record an unboxing video while opening their packages.

An unboxing video is required under our standard damage-claim verification process.

The video should clearly show the package before opening, the unboxing process, and the product received.

Please note that the absence of an unboxing video does not automatically remove any rights available under applicable consumer protection laws.

4. Original Tags & Labels

All returned products must meet the following conditions:

  • Original tags and labels must remain attached.
  • The product must be unused and unwashed.
  • The product must not have been altered.
  • Original packaging and accessories should be included, where available.

Products that do not meet these conditions may be rejected, except where applicable consumer protection laws require otherwise.

5. Refund Policy

Once we receive and inspect the returned product, our team will verify the issue.

For approved refunds:

  • Refunds will be issued to the original payment method.
  • Refunds will normally be initiated within 5–7 business days after approval.
  • The time taken for the refund to reflect in your account depends on your bank or payment provider.

6. Return Shipping Charges

For verified damaged, defective, or incorrect products, THE LITTLE MUUN will arrange or cover reasonable return shipping costs.

Customers must contact our support team and receive return instructions before shipping products back.

7. Order Cancellation Policy

Customers may request order cancellation within 24 hours of placing the order or before the order is shipped, whichever comes first.

Once an order has been shipped or the 24-hour cancellation window has passed, cancellation requests will not be accepted.

For prepaid orders, approved cancellations will be refunded to the original payment method within 5–7 business days.

To request a cancellation, please contact THE LITTLE MUUN customer support with your order number within the eligible cancellation period.

8. How to Request a Return

To request a return for a damaged, defective, or incorrect product:

  1. Contact THE LITTLE MUUN customer support.
  2. Provide your order number and explain the issue.
  3. Share clear product photographs and the unboxing video.
  4. Wait for our team to review your request.
  5. Once approved, follow the return shipping instructions.
  6. Return the product with its original tags, labels, and packaging.

Please do not send products back without contacting our support team first.

9. Contact Us

For return, refund, cancellation, or order-related assistance, please contact:

THE LITTLE MUUN

Website: thelittlemuun.com

Email: info@thelittlemuun.com

WhatsApp: India: 7569713121

International: +1 (416) 836-9484

Our team will be happy to assist you.

Thank you for choosing THE LITTLE MUUN!

Little Twirls, Big Smiles.